Understanding 'hold' and 'blocked' funds on your account

You might notice a "Hold" or "Blocked Funds" section when checking your account balance. Here's what it means, depending on which account you're looking at.

In your current account

Hold or blocked funds are amounts you've already spent using your card for shopping or bills, but which haven't cleared yet from your statement. These funds are temporarily held until the merchant finalises the transaction, and your available balance is updated daily as these holds are settled or removed.

For example, if you spend £20 at a shop, that £20 is put on hold immediately, but the final payment may take one to three days to clear.

In your membership account

Blocked funds here work differently. These funds show the total amount of loan you've received from us, which is held against your savings as security. It doesn't mean you have that money to spend - it's not available as cash.

To check your real savings balance

To see what you've built up while repaying your loan, go to your online banking and click on your NIL balance in the savings section. This will show your actual available savings.

If you're still unsure about any holds or blocked funds on your account, please contact us, and we'll be happy to explain your specific situation.