Updating your mobile number

To avoid problems with accessing your account or using our services, it's important that you keep your mobile number updated and let us know if it changes.

Ways to Update Your Number

Via Online Banking

If you are already registered for online banking, the fastest way is to log in from a desktop or laptop computer and update your details directly. Doing it this way means that the mobile number on your account will be updated immediately.

Important: You will be unable to use this method if you are not yet registered for online banking, locked out, or have forgotten your password. This is because the registration and password reset mechanisms rely on sending a text message to your phone.

By Completing the Form

If you are not registered or are unable to log in to online banking, you'll need to complete our online form. Click here to get started. This will send us your details, and a member of the team will be in touch within 1-2 working days to confirm that your details have been updated.

By Contacting Us

You can call us on 0203 773 1751 (option 4) to update your mobile number. We will ask you some security questions, including your Phone Passcode, to apply any changes to your account.

Choose the method that works best for your situation to ensure your account remains accessible and secure.

By Visiting the Branch

Please bring proof of your new address along with your ID to the nearest branch.