Updating Your Contact Information and Personal Details

Keeping your account details up to date ensures secure and uninterrupted access to London Mutual Credit Union's services. You might need to update your information if your circumstances change or if we request new details for regulatory compliance. This article explains the process for updating important information such as your next of kin or National Insurance number.

When should I update my account information?

You should contact us to update your account when:

• Your details, such as next of kin, mobile number or address, have changed.
• We request up-to-date information for compliance or security reasons.
• You have noticed an error in your existing account details.

What information can be updated?

• Next of kin or emergency contact details
• National Insurance number
• Contact information (address, phone number, email)
• Name changes due to marriage or deed poll

How to request an update

1. Complete Update my Contact Information Form
2. Log in to your online banking from the laptop or computer (Desktop version). The Mobile Banking App won't allow you to make changes to your contact details.
3. Contact our Helpdesk team by phone, email, or by visiting your nearest branch. For some changes, you will be required to provide proof, like proof of the address dated within the last 2 months, or a deed poll document if you change your name or surname.

How to change your name on your account

If you need to update your account to reflect a new legal name, follow the steps below. This applies to name changes due to marriage, civil partnership, or deed poll.

What you will need

• Proof of name change: A Deed Poll document, marriage certificate, or civil partnership certificate.
• Identity verification: You will be asked to confirm your identity before any changes are made. This includes:
  • Your date of birth
  • The SMS passcode sent to your registered mobile number
  • Specific characters from your National Insurance number (for example, the 2nd and 4th letters or digits)

Steps to request a name change

1. Contact our Helpdesk team by phone, email, or by visiting your nearest branch.
2. Provide your new legal name and your proof of name change document.
3. Complete the identity verification process as described above.
4. Once verified, our team will update your account name.

Name changes cannot be processed through the online banking portal or the Mobile Banking App. You must contact the Helpdesk team directly.

Security and privacy

Protecting your account is our highest priority. We will never make changes to your account without proper identity verification. Your personal information is handled in line with UK data protection regulations and London Mutual Credit Union's privacy policy.

Conclusion

Updating your account information with London Mutual Credit Union is a straightforward process designed to protect your security and meet regulatory standards. If you need assistance, our friendly support team is here to help you every step of the way. Stay connected and keep your details current for a seamless banking experience