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Managing your account
Simple, step‑by‑step guides for viewing your balance and statements, updating your details, ordering a new debit card and managing the people you pay.
See moreDeposits
Learn about ways to save and the different ways funds can be paid into your account.
See moreBorrowing
Guides on applying for a loan, understanding your options and managing repayments so borrowing feels straightforward and transparent.
See moreSecurity, troubleshooting & safety
Practical advice on staying secure, troubleshooting login or card issues, and how to reach our team if you need extra help.
See moreAbout your credit union
Find out who we are, how we’re different from a bank and the benefits of being part of London Mutual Credit Union.
Join & register
Learn how to become a member, check you meet our simple eligibility criteria, and complete registration in just a few steps.
Activating online banking
Get set up with your online account and mobile app so you can check your balance, make payments and stay in control of your money—anytime, anywhere.
Balances & statements
How to keep tabs on your money by viewing your account balances, or downloading statements
Updating personal details
Change your address, phone number or email address so we always have the right details to stay in touch.
Closing an account
What to do if you want to close your account or cancel your membership, or if you are acting on behalf of a member who has died.
Direct Debits
Set up, amend or cancel regular payments—like utility bills or rent—so you never miss a payment.
Debit card and withdrawing cash
Find out how to use your card for purchases, withdrawing cash at ATMs, knowing your daily limits, and get help if something goes wrong.
Savings Account Types
Understand our different savings accounts—Membership, Holiday and Savings—and the features of each.
Dividends & Interest
Find out how and if you'll receive a return on your savings, and how we make this decision
Direct Debits
Arranging for benefits, or other payments to be paid directly into your account on a regular basis
Paying money in (one-off)
Making a one-off payment into one of your accounts using a Debit Card or Pay by Bank
Criteria and Loan Decisions
How we make decisions on loan applications, and what to do if your application is declined.
Before You Apply
Learn more about how we make loan decisions, your chances of being accepted, and what you need in order to apply.
Repaying & Managing Your Loan
How repayments work, making extra or early payments, and what to do if your situation changes.
Lost/Stolen Card or Suspicious Transactions
What to do immediately if your card goes missing, shows unexpected charges or you spot anything unusual—so you can report it fast and keep your money safe.
How to Contact Us
All the ways to get in touch—phone, email or web chat—with guidance on what to have ready and when to use each channel for the quickest response.
Safety Tips
Simple, everyday advice to protect your account online and in person, including how to spot scams and keep your personal details secure.
Family Protection Plan
Information for members who are affected by the decision by Maiden Life to cancel the Family Protection Plan cover