Managing My Account

Paying In

• Paying Money into Your Account (One-Off)
• Using a Debit Card to Make a One-off Payment
• How Do I Set up, Amend or Cancel a Direct Debit which comes to my Savings from External Bank Account?
• How do I Change my Salary Deduction Amount?
• Ways to Pay into Your Account

Withdrawing Money

• Using our Emergency Cash Service
• What Does 'Payment Reference' mean?
• Requesting a Withdrawal via Email
• Withdrawing Money From Your Account
• Can I Withdraw Money From My Savings?
• Add a New Payee in Online Banking

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Using My Debit Card

• Increased Card Usage Limits from 4th June 2025
• Visa Debit Card Withdrawal & Usage Limits
• My PIN is Locked at the ATM - How Can I Unlock It?
• Activating My New VISA Debit Card
• Using your new Visa Debit Card
• My Debit Card is Due to Expire and a Replacement Hasn't Arrived

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Updating My Details

• How Do I Update My Mobile Number With You?
• Closing My Current Account (CUCA)
• I've Moved Out the Area — Can I Stay a Member?
• How Do I Cancel My Membership?
• Updating My Address

Mobile App and Online Banking

• I'm no longer receiving SMS transaction updates
• Can I view/cancel my direct debits online?
• Online Banking App Installation Instructions
• Online Banking Requirements
• Introduction to Online Banking
• Differences Between Mobile App and Online Banking

Repaying My Loan

• I'm Having Problems Repaying My Loan
• Can I Make a One-Off Payment On My Loan?
• Can I Repay My Loan Early?

Ways to Contact Us

• Complaints Procedure
• Letting us Know if You are Unhappy
• Our Working Hours
• How Long Will It Take to Get a Response to My Email?
• How Can I Contact You?

Salary Deduction

• What Happens to My Salary Deduction If I Move Jobs?