Changing a Direct Debit or Standing Order details in your current account

This article will explain what you need to do to change Direct Debit or Standing Order in your current account.

Changing Direct Debit details

To change your Direct Debit details, such as the amount to date, you’ll need to contact the company taking the payment. The agreement is between you and them, and we can’t make changes on your behalf.

Changing Standing Order details

Standing orders are different. A standing order is an agreement with us to send a set amount of money to someone at regular intervals.

Because the order is with us, you can ask us to cancel or change the amount, frequency, due date, or reference at any time.

To request a change, contact us by secure message through online banking or by emailing help@creditunion.co.uk. Please include:

• Your full name
• Your member number (or account number)
• Name of the person or organisation you are paying
• Details of the standing order you want to change (amount, company/beneficiary name, etc.)
• The changes you'd like us to make

Once we’ve made the changes, we’ll send you a secure message to confirm.