'Account locked' Message
Unfortunately, if you see this message, it means your access to online and mobile banking is locked. You'll need to get in touch with us to unlock it for you before you can log in again. This usually happens if you've incorrectly entered your login details three times in a row.
'Service Unavailable' Message
We work hard to ensure that online banking is always available when you need it and aim to schedule maintenance and necessary downtime to the early hours when you're likely to be in bed!
However, things do sometimes go wrong. You can find out about issues affecting service availability that we're currently aware of by visiting our Service Status page:
If you see a 'Service Unavailable' message that isn't listed on the Service Status page, we'd appreciate you dropping us a quick line to ensure we're aware of it. Thank you.!
'Network Unavailable' or 'Network Timeout'
Unfortunately, if this happens, it may be you rather than us. These messages indicate that a problem with your internet connection is preventing you from accessing our services.
This could mean:
- Your mobile network is experiencing a service outage
- You don't have enough data or credit on your mobile contact
- Poor mobile signal
- Your phone's internet connection is too slow to access our service
If this happens, you'll need to try again later or contact your mobile phone or broadband provider to find out the problem. If you are sure your internet connection is ok, then feel free to contact us so we can look into it for you.