If you are already registered but have forgotten or misplaced your password, follow the instructions below.
If you have entered your details incorrectly three times and your account is already locked, these instructions won't work. You'll need to contact us to unblock your account, and then, reset your password.
Make sure you have your mobile handy if you are using a laptop or desktop computer. First, we will ask for your Membership number and Password. If you know your Membership member number, please enter it. Then, click Lost your login details?
Over the next few screens, we will ask you to confirm the following items of information in order to regain access to your account:
- Membership number
This is the unique number you were given by us when your membership was opened. Get help finding your member number
- Date of birth
You need to select this from the calendar or enter it by hand in the correct format. For example, if you were born on the 6th of January 1986, the format would be 06/01/1986.
- Mobile number
This needs to be entered in an international format. For the UK, this means that the number will start with '+44' instead of a zero. For example, The UK mobile phone number '07911123456' in international format is '+447911123456'
- National Insurance Number is the unique number given to you by HMRC. It can be found on your payslip, P60 or most other official letters about your tax, pension, or benefits. This needs to be put with no space and include capital letters. For example AB123456C.
Once you have entered all the required information, you will be able to Proceed. Once you click on 'Proceed' we will send you a six-digit code by SMS text message. This will go to the mobile phone number we have on record for your account.
How Do I Update My Mobile Number With You?
Selecting which details to update
On the next step, you'll need to choose which security details you wish to update. You can update either just your password or memorable question, or change both.
Choosing a password
As long as it meets the requirements, you can set your password to anything you choose. However, it must be different to any you've used in the past.
Once you enter and re-enter the information you wish to change, please press Proceed again.
You're all set!
You should get a Success message from us and you will be redirected to the login page soon after. Enter your member number and the password you just chose, then click Login. On the next screen, you will be asked to provide the answer to your Security Question, and that's it. You're logged in.