Summary
This article will help you to reset your Online Banking Login details.
You can either watch a short video explaining all or follow the steps below.
Getting Started
You can reset your login details on any device, such as a laptop, iPad or smart mobile phone.
If you have entered your details incorrectly three times and your account is already locked, you need to call us first on 02037731751 (option 4) to unblock your account. Then you will be able to reset your Password and Memorable Information.
1. Tap on 'Lost your login details?' at the bottom of the screen.
2. Then you will be asked to confirm your:
- Membership number
This is the unique number you were given by us when your membership was opened. Click here to get information on finding your Member number. - Date of birth
You need to select this from the calendar or enter it by hand in the correct format. For example, if you were born on 6 January 1986, the format would be 06/01/1986. - Mobile number
This needs to be entered in an international format. For the UK, this means that the number will start with '+44' instead of a zero. For example, The UK mobile phone number '07911123456' in international format is '+447911123456' - The National Insurance Number is the unique number given to you by HMRC. It can be found on your payslip, P60 or most other official letters about your tax, pension, or benefits. This needs to be put with no space and include capital letters. For example, AB123456C.
3. Tap on Proceed button. Now wait a couple of seconds for a six-digit code sent by SMS to your registered mobile number with us. Once you get an SMS, type it in and press Confirm. If you changed your mobile number, then please call us immediately to update it.
3. The page will display the options to update your login details. You can update either Password, Memorable Q&A, or both of them.
4. The password needs to be from 9 to 16 digits long and contain at least 1 upper-class letter, 1 number and 1 special character. Additionally, it must be different to any you have used in the past.
Finally, when you create new login details, tap on Proceed.
5. You're all set! You can log in now using your new login details.