Cancelling a Direct Debit or Standing Order in your current account

The ways to cancel a Direct Debit:

• Call us on 0203 773 1751 (option 4). This line is open from 9:00 am to 5:00 pm from Monday to Friday
• Visit the branch
• Send us a secure message via online banking
• Email us at help@creditunion.co.uk

Important: We will need at least one working day's notice before your next payment is due. If you have a direct debit agreement with a company and they have tried to take payment before and failed, there's a chance this can still be taken as a recollection payment if they think you owe them money. You must inform the company as well that you have cancelled your Direct Debit with them.

The ways to cancel a Standing Order:

• Call us on 0203 773 1751 (option 4). This line is open from 9:00 am to 5:00 pm from Monday to Friday
• Visit the branch
• Send us a secure message via online banking
• Email us at help@creditunion.co.uk