From time to time you may need to download a copy of all of your account activity over the past few weeks.
You sometimes need to provide a copy of your account statement when completing a mortgage or loan application, completing a tax return, or for other legal and financial matters, where you are asked for specific dates on your statement.
How can I get my statements?
To download a full statement for the past year, you will need to log in to online banking on a laptop or desktop computer. The mobile app does not yet support this feature, unfortunately.
If you don't need a full statement and just want to check your account balance, follow these steps instead:
1. Where to find your statements
Follow these instructions to log in to online banking on a laptop or desktop computer.
Once you are logged in, select Home from the top drop-down menu and you should see all the accounts you have with us and the balances.
Please click on the Account you wish to get the statement for. On the right side, you should see the filter logo, which can help you to select Custom statement (the last option, see below).
Once you click on Custom, you will be able to select the dates you wish to get the statement for.
Once you select 'from date' and 'to date' please click on Apply Filter.
2. Downloading and opening your Statement on your computer
Select the Statement for the time period you would like to download, and click the download () icon to download the file onto your computer. This should take no more than a second or two, depending on your internet speed.
The downloaded file is in a PDF format, which can be opened on any computer, using either built-in software or using another program installed on your computer.
For help opening PDFs on your computer, follow these steps.