If you are unable to visit a branch or access our mobile app or online banking tools, it is possible to send our team an email asking for money to be withdrawn from your account.
However, to protect the security of your account, there are some specific rules about how to do this:
- You must email firstname.lastname@example.org directly. To avoid duplicate requests, emails sent to any other address will not be actioned.
- You need to email from the same email address that we have on your membership record. This will help us to know it's you.
- We can only send money to accounts that you have sent money to previously. This is to reduce the risk of email scams or fraud.
Requests made in this way will take up to 10 working days for us to process. If you need the transfer to take place faster than that, then please consider getting started with online banking. It's faster, more secure, and easier than ever to use.