If you get a 'Service Unavailable' error, then we recommend you try again later. Occasionally, we need to make changes to the service, which may require a temporary interruption in the service. We usually aim to give a warning of this on our Service Status page. We are sorry for the disruption.
If you get a Network Unavailable error, then it's likely to be a problem with your phone or your internet connection. Often it can mean that you are out of network coverage or have a poor signal.
Several things can cause network timeouts such as:
- high usage of the mobile network
- poor signal strength
- certain older phones with older types of mobile internet
If everything is working correctly and you still have problems, please report the Technical issue so we can investigate on your behalf.