After you Make a Complaint, we aim to deal with it as thoroughly and quickly as possible.
We will:
- Investigate your complaint internally first
- Acknowledge receipt of your complaint within five working days
- If we cannot resolve your complaint quickly or need more time to investigate, we will confirm when you can expect a response and keep you advised of the progress.
- Aim to resolve your complaint within four weeks
- Send a final response within a maximum of 8 weeks