Credit unions serve their members by listening to their needs and developing products and services built around them.
They are owned and controlled by their members. So, if members have concerns or questions, the Credit Union doesn't just listen and then sit on these suggestions for months without acting. They take members' feedback and use it to make changes that have real benefits.
For example, London Mutual Credit Union has been listening to our members' concerns about the pandemic and its impact on their finances over the past few months. Members said they wanted more flexible and affordable borrowing options that are tailored to their unique circumstances. Not just a one-size-fits-all solution.
Our members can email us any suggestions at firstname.lastname@example.org, and we will take them on board.
Listening to our Members is a core component of how our Credit Union operates.