If your card gets 'eaten' or stuck inside a cash machine, then you should contact us immediately. Our dedicated Lost & Stolen card helpline is open 24 hours a day, 7 days a week, on 0330 088 2747.
The team will be able to take you through the process of:
- Cancelling your card
- Making sure your account is secured
- Ordering you a replacement card
Cards can get stuck for reasons, such as a technical fault with the machine. But there can also be sinister reasons too—criminals are known to install hidden devices on cash machines that will trap your card and allow them to retrieve it and use it later. Because of this, it's safest to block and cancel your card immediately, rather than waiting and trying to get it back.
We know that having to replace your card can be inconvenient. However, at the end of the day, it's a better option than having your card stolen or used by someone else to access your account and potentially steal your money.