Missing a loan repayment

We understand that life can be unpredictable. Sometimes unexpected things happen that make it difficult to keep up with loan payments. The most important thing is to contact us as soon as you realise you might have trouble making a payment - we're here to help, not to make things harder for you.

What Happens When You Miss a Payment

If you miss a loan payment, you'll likely be charged a late payment fee, and it can affect your credit score, making it more difficult to get credit in the future. If payments continue to be missed, we may need to take further action to recover the money you owe.

Contact Us Early

The key is to get in touch with us before you miss a payment if possible, or as soon as you realise you're having difficulties. When you contact us, we can discuss different options that might help, such as temporarily reducing your payments, extending the loan term, or taking a short payment break.

We're Here to Help

If you're struggling to make your loan payments, please contact us on 0203 773 1751 (option 2) immediately. The sooner we know about any problems, the more we can do to help you get back on track.

Remember, we're a credit union - we exist to help our members. Our goal is to find a way forward that protects your financial well-being while ensuring you can meet your commitments to us.