Contacting us

Need help or have a question? You can save time and help us respond faster by choosing one of the contact options below.

• Submit a Help Ticket
  Get a reply within one working day by submitting a ticket through our online system here. 

• Call Our Help Desk
  General Enquiries: 0203 773 1751 (option 4) - available Monday to Friday, 9:00–17:00

  Lost or stolen card: 0203 773 1751 (option 3) - available 24/7

• Email Us: help@creditunion.co.uk

LMCU will never ask you to:

• share your account details like user ID, password and memorable information to Online Nanking

• tell us your full Phone Passcode for Telephone Banking

• Tell us your PIN code and expiry date of your card

• Move money to another account

We aim to respond within one working day (Monday to Friday, 9:00–17:00). Before contacting us, it’s also worth visiting our Help Centre, where you’ll find guides and answers to common questions. Click here to find out more. 

SMS Services

• Get your account balances (including loans): Text BAL to 80011

• Forgot your member number?: Text MEMNUM to 60060

• Check if you're eligible to top up a loan: Text CANITOPUP to 60060

Repayment Problems

If you have a loan with us and your financial circumstances have changed, it’s important to let us know as soon as possible. We’re here to help. Call us on 0203 773 1751 (option 2). This line is available Monday to Friday, 9:00–17:00.