There is a range of ways you can contact us.
You can save time and help us get back to you quickly by using one of the options below.
- Submit a Help Ticket (replies within one working day)
- Help Desk 02037731751 (9:00-17:00 Monday- Friday)
- firstname.lastname@example.org (9:00-17:00 Monday to Friday)
It is also worth looking at our Help Centre, where you can find guides and articles on many topics.
- Get your account balances, including loans: Text BAL to 80011
- Instant member number reminder: Text MEMNUM to 60060
- Check if you can top up an existing loan: Text CANITOPUP to 60060
Get help with your card
- Lost & Stolen 03300882747 (Open 24/7)
- Activate a new card 03300881728 (9:00-17:00 Monday-Friday, 09:00-13:00 Saturday)
If you have a loan and your financial situation has changed, please let us know as soon as you can so that we can work with you to find a solution. Please call 02072071444.
We can only help with loan repayment inquiries at the number above. For anything else, please contact Help Desk on 02037731751.