Changing your salary deduction amount

If you already have a salary deduction that goes into your savings account, you can contact us at any time to ask for the amount to be increased, decreased, or cancelled altogether.

You may wish to do this if you receive a pay rise or job promotion and would like to increase the amount you're saving, or if your circumstances change and you have less money available to save. We would always encourage you to increase the amount you're saving if possible.

How to Request Changes

You can contact us to change your salary deduction in several ways:

• Online Banking Secure Messages - Send us a secure message through your online banking account
• Email - Email us directly with your request
• Visit a Branch - Pop into any of our branches for immediate assistance
• Call Us - Give us a call and we'll process your request over the phone

Processing Times

Depending on how close to your payday you contact us, there may not be time to process your request in time for the current month. If this happens, your request will take effect the following month.

If You Have a Loan

If your salary deduction is being used to repay a loan you have with us, then reducing your deduction won't always be possible. Your deduction amount needs to be high enough to cover all your agreed loan repayments.

Your monthly loan repayment is set out in the terms of the Loan Agreement and cannot be changed until your loan is paid off or an alternative has been agreed with our Credit Control team.

If you have a loan and are financially struggling, please call us on 0203 773 1751 (option 2). We're here to help and can discuss your options.