Summary
You can register for Online Banking with London Mutual on any device, such as a laptop, iPad or smart mobile phone. You can either watch a short video explaining everything or follow the steps below.
Before you Begin
- Check that your Membership is active. If you've only just joined, it will take up to 10 days to get everything set up before you can register. We'll let you know when, so thank you for being patient!
- Ensure the mobile phone number on your account is up-to-date. We will send you an SMS (text) message as part of the process, so you will need to have access to your phone and be able to receive messages on it.
- Make sure you have your membership number handy. You'll find this in the welcome letter you received when you joined or by email.
- You'll also need your National Insurance number, which we will use to help verify your identity. You can find this on your salary or wage slip, as well as on any letters you have received from DWP or HMRC.
Getting Started
1. Tap on 'Set up your login details here'.
2. On the next screen, you'll be asked to provide:
- Your Membership Number
- Your National Insurance number
- Your Date of Birth
Once you have entered this information, click the 'Validate' button to move on to the next step.
3. The next step is to send a six-digit code to your mobile to check your identity. We will ask you to confirm this code later.
- If the mobile phone number displayed is yours, click 'Confirm' to go on to the next step.
- If you no longer have access to the phone number displayed or don't recognise it, you will need to contact us so that we can update the mobile number on our records. You need to do this before you can continue.
Depending on the phone coverage where you are, it can take a few seconds for the text message to arrive, so please be patient. When it does arrive, it will look like this:
4. Now enter a six-digit code in and tap 'Confirm'.
5. Almost there! The next step is to create a password and a security question. You will use these details each time you log into the mobile or web apps. You will need to enter and then re-enter:
- Password
The password can be anything you like, but it should be hard for anyone else to guess. The password needs to be from 9 to 16 digits long and contain at least 1 upper-class letter, 1 number and 1 special character. - Security Question&Answer
Your security question provides an extra layer of security. Start by choosing a question from the list. Then, provide the answer. This is case-sensitive. Again, it's better if the answer to your security question is something about you that is only known by a small number of people.
Once you are happy with all answers, tap on 'Proceed' to continue.
6. On the next screen, we will show you a confirmation of the Security Question and answer that you have chosen. Remember that the answer to your Security Question is case-sensitive, so make sure you remember if you used capital letters or not!
7. Final thing. To use our Digital Apps, we need you to agree to the Terms & Conditions and Privacy Policy. These set out the level of service you can expect from us, as well as the things we both need to do to keep your account safe.
Please take a few minutes to read them to make sure you understand and are happy with everything. If you are, click tick the boxes.
Then, click 'Proceed'.
8. For just a few seconds, you may see a message to confirm that your registration has been completed successfully. You will then be returned to the start screen, where you can use the details you have just created.
You're all set.
Enter your member number and the password you just chose, then click 'Login'. On the next screen, you will be asked to provide the answer to your Security Question, and that's it. You're logged in.