Uploading supporting documents to open Membership account with us

When you apply for a membership account with us, you may be asked to provide specific documentation to support your identity verification and confirm where you live.

Purpose of these documents

We request these documents to match your full name to other ID documents you submit and confirm your residential address or date of birth.

Accepted document formats

• Paperless (digital) bills: Download the PDF (.pdf) from your provider's app or portal and upload it.
• Screenshots: Screenshots or images (.jpg, .jpeg, .png) are allowed if the entire first page is visible with all four corners on screen.
• Photos of printed documents: Upload a clear photo of the first page with all four corners visible. Make sure all text is clear and easy to read, and avoid glare, shadows, or dim lighting.

Formats we cannot accept

• Photos of computer/mobile displays: Photos must only be taken of physical paper documents. If you have a paperless bill, upload it as a PDF or screenshot.
• Folded documents: Photos of physical documents must be unfolded to show all four corners.
• Cropped screenshots: Screenshots must be zoomed out to show all four corners of the document.

What documents do we accept? 

For more information on what documents we accept to prove your ID and address, please click here.