Contacting us about the Family Protection Plan

How to contact us

We know that news of the cancellation of the Family Protection Plan may leave you with questions or worries, and you deserve clear answers. While we cannot change the insurer’s decision, we are committed to handling this matter with transparency, openness and integrity, and to helping every member fully understand what it means for them.

Discussing your concerns

If you would like to talk through your concerns, or if you have questions about the background to this decision, please email feedback@creditunion.co.uk.

A senior manager will be happy to arrange a call with you to discuss your situation and answer any questions.

If you need help understanding this news or require an alternative format

If you need help understanding this news and what it means for you, please contact wellbeing@creditunion.co.uk

A trained member of our team will be on hand to help. 

Please bear in mind that while we can explain your options and provide general information, we cannot give specific financial advice or recommend individual insurance products.