What happens when you don't use your account

If you have a current or savings account with us that you haven't used for some time, we might need to close it to help protect you from potential fraud, such as identity theft.

We'll always try to contact you before we do this. We'll explain what you need to do to keep the account open – this is usually to make a payment into or out of it.

I have an account I am no longer using

We may notify you that one of your accounts is inactive via SMS text message, email or letter. You'll then have these options:

• Keep your account open by making a transaction and using it regularly
• Change it to a different type of current account we offer
• Close the account

What happens with accounts with a credit balance

Accounts which haven't been used for longer than 3 months we change their status to inactive. Accounts with a credit balance, but not used for some time, stay active.

If you have other accounts with us, they won't be closed if they're still in use.

How to reactivate my inactive account

Before we reactivate your account, we'll need to check your details are up to date, including your ID, contact number, email and address. Once it's up and running again, just make a transaction and continue using it regularly to keep it active.

You can:

• Call us on 0203 773 1751 (option 4) - we may need to ask you some security questions to confirm your identity
• Visit us in a branch with your account details and ID (find the branch)

I want to close my account

You can only close accounts with a nil balance. This means that if your account is overdrawn or in credit, you'll need to either deposit or withdraw funds to ensure a zero balance. We can arrange to move funds from/to another LMCU account you have with us, e.g. savings account, if you decide to close your current account.

Direct Debits and Standing Orders

All direct debits and standing orders will be cancelled if you don't transfer them to another LMCU account.

Please note that direct debits and standing orders cannot be transferred to savings accounts.

Current Account Switch Service

If you're switching current accounts via the current account switch service, your account will automatically be closed, and you don't need to take any further action. However, your other accounts will remain open unless you ask us to close them.

Statements

Once you've closed your account, the online statement history will no longer be available. You may wish to print or download any statements before closing your account to ensure your records are complete.

If you no longer hold an account with us, we may first ask you to send us identification documentation. Once this is received, in most cases, we will issue statements by post within 7 working days.

For both payment transaction history at account closure and up to 5 years after account closure, there may be exceptions that prevent us from providing this information.

Further help

Please call us on 0203 773 1751 (option 4) to discuss your account.