Reporting suspicious account activity

At London Mutual Credit Union, safeguarding your personal information and account security is our highest priority. If you notice suspicious account activity—such as unrecognised transactions, login attempts, or changes to your personal details—it's crucial to act swiftly. This guide explains the step-by-step process for reporting suspicious activity and ensuring your finances remain secure.

Recognising suspicious account activity

• Unfamiliar withdrawals or deposits
• Attempts to log in that you didn’t initiate
• Changes to your contact details or linked accounts without your consent
• Lost or stolen debit card activity

What to do if you spot suspicious activity

1. Contact London Mutual Credit Union immediately by phone or in branch. For urgent enquiries, the phone is fastest: 0203 773 1751.
2. Provide specific details: transaction amounts, dates, and types of suspicious activity.
3. Change your online banking and mobile app passwords.
4. If your debit card is lost or stolen, request an immediate card block or replacement.

How we protect your account

• 24/7 transaction monitoring to spot unusual activity
• Multi-factor authentication for online and mobile banking
• Prompt investigation and resolution of all reported incidents

Conclusion: Stay secure with London Mutual

Your security is central to our mission at London Mutual Credit Union. Stay vigilant and use this guide if ever in doubt. By letting us know about suspicious activity promptly, you help ensure everyone’s finances in our credit union community remain protected.