Life can throw unexpected challenges your way, and at London Mutual Credit Union, we completely understand that financial situations can change. You're not alone, and we're here to support you.
If you're struggling with your loan payments, we have options available to help. This guide explains how we can work together to find a solution that gives you breathing space.
Understanding payment relief
Temporary repayment arrangements let you reduce, pause, or reschedule your loan payments for a short period. Whether you're dealing with job loss, illness, or unexpected expenses, these arrangements are designed to support you through tough times. Using these arrangements is completely normal—we've helped many members through similar situations.
How to get help
- Contact us early - Call 0203 773 1751 (option 2) or email help@creditunion.co.uk. Our team is understanding, and these conversations happen often.
- Tell us what's happening - Explain your situation and why payments have become difficult. There's nothing to be embarrassed about.
- Work together on solutions - We'll explore options like reduced payments, payment holidays, or new schedules that work for your situation.
What to expect
We'll review your situation and confirm any changes in writing. You might need to agree to new payment terms, but our goal is always to find a fair solution that takes pressure off your shoulders.
Additional support available
- Our member support team offers confidential, judgment-free advice
- Organisations like StepChange and Citizens Advice provide free financial guidance
Remember: Early contact helps most
The sooner you reach out, the more options we have to help you. Being proactive about your financial well-being shows strength, not weakness.
Your well-being is our priority. Don't hesitate to contact us—we understand, and we're ready to help you work through this difficult period.
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