Troubleshooting document upload for the loan application

When applying for a loan or service at London Mutual Credit Union, you may need to upload bank statements as part of the verification process. If the online banking connection isn’t working or your bank isn’t available, uploading PDFs directly via our portal is the solution. This guide walks you through troubleshooting the document upload process step-by-step.

Checking Open Banking availability

Before attempting document upload, check whether your bank is supported in our open banking options. If your bank is not listed or the link fails, you will need to provide your statements manually. This ensures our loan team receives the information needed for assessment.

Preparing your bank statements for upload

Download your bank statements in PDF format from your online banking account.
Ensure the statements are recent (covering the required periods) and show salary payments if needed for your loan application.
Save the PDFs on your computer or mobile device, clearly labelled for easy access during upload.

Uploading documents via the portal

Access the secure document upload portal using the link provided in your loan or account email from us.
Use Open Banking option if you have one and if your bank is listed. If not, use the option below to upload manually'
Wait for the upload to complete, then check for confirmation or error messages on the portal.

If you encounter upload issues

Check your file size (should usually be under 10MB) and internet connection.
Try using a different browser or device to upload.
Contact our support team if the portal does not work. We can resend the upload link or offer further guidance.

Conclusion

Uploading your bank statements securely ensures a smooth loan or account process with London Mutual Credit Union. If you experience upload problems, our friendly support team is here to help. Your financial journey matters to us, and we’re committed to making it as hassle-free as possible.