Changing your loan repayment method

At London Mutual Credit Union, your loan repayments are set up based on the method agreed when your loan was issued. This helps us keep your account straightforward and ensures repayments are managed consistently.

If you're experiencing difficulty

If you're struggling to keep up with your current repayment method, please don't let missed payments happen without letting us know. Get in touch with our Credit Control team, and we'll work with you on a case-by-case basis to find a suitable way forward — this may include adjusting your repayment method where appropriate.

You can reach us by:

• Phone: 0203 773 1751 (option 2 for Credit Control)
• Email: help@creditunion.co.uk
• Secure messaging via online banking or our mobile app

Important considerations

• Continue making repayments as usual until any changes have been confirmed with you.
• Not every repayment method can be changed — we'll explain the reasons if this applies to your account.
• Missed payments could affect your credit record and membership status.

Conclusion

London Mutual Credit Union is committed to supporting members through any financial difficulty. If you're concerned about keeping up with your repayments, speak to our Credit Control team as early as possible so we can help find the right solution for your circumstances.