Unlocking your debit card PIN

If you enter your card's PIN incorrectly three times in a row, your card will be temporarily locked, and you will be unable to use it again until it is unlocked. This can happen even if you enter your PIN at different shops or businesses.

If this happens, don't worry - follow these steps to get yourself up and running again. 

Ways to unlock your PIN

If you are sure you know your PIN and have just entered it incorrectly by accident, you can unlock it yourself at any UK cash machine that offers PIN services. These types of machines are usually the free-to-use ones provided outside the main high street banks. Machines located in places like corner shops or leisure centres typically won't provide this service.

Alternatively, you can call us on 0203 773 1751 (option 4) so we can unlock it for you. 

Important: You will be able to use your card again only if you know your PIN

Steps to Follow at ATM

You will need to follow the steps below at the cash machine. After unlocking, it will take around one hour before you can use your card again in shops, so you may also want to take out some cash to tide you over in the meantime.

1. Insert your card into the machine
2. Enter your PIN
3. Select 'PIN services'
4. Select 'PIN management'
5. Select 'Unblock PIN'
6. The screen will then display the word 'successful'. 

If you don't know your PIN