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Notifying us of a Member's Death

Ben W.
  • Updated

We know that this is never an easy process to go through, so our priority is to keep things as simple and as straightforward as possible while also protecting the interests and wishes of the person who has died.

To let us know about a credit union member who has passed away, please follow the following steps:

  1. Visit Notify us of the Death of a Member
  2. On the form, we will ask for information about you and the person who has died. We will also need you to upload a copy of their death certificate.
  3. The form is designed to collect all the information we need, but we may still need to email or call you in some cases. Thank you in advance for your patience and understanding.

What Happens Next?

After we get the completed form, our team will check the details you gave us. Once we have checked that everything looks ok, we will go through the process of closing the members' accounts and resolving any outstanding loans.

Beneficiaries

  • If the member who died has any money remaining in their savings account, this money (if less than £5k) will go to the person they named as a 'Beneficiary' when they set up the account. Once someone notifies us of a member's death, we will attempt to contact this person.
  • If the beneficiary is someone other than yourself, unfortunately, for security and privacy reasons, we won't be able to tell you who they are - we can only speak to them directly.
  • If we cannot identify or contact the person named as the beneficiary, the probate process must be followed (see below) before we can release the money.

Probate

If savings left by the deceased member are greater than £5,000, you must follow the legal probate process before we can release the money. To do this, you will need to apply for probate on GOV.UK, contact us at creditcontrol@creditunion.co.uk once the process is completed and you have obtained a Grant of Probate or Letters of Administration.

Contacting Us