Our card issuer should send you your new card plenty of time before the old one expires. Getting you your new card on time is a priority for us, as we understand the problems that delays can cause.
In this Article
What to Do
Contact Us For An Update
If your card has expired, or the end of the expiry month is less than 7 days away, and the new card has not arrived, please get in touch with us. After checking some security details, they will be able to confirm when the new card was sent, and the address the card was sent to.
- Call 020 3773 1751 to speak to a member of our team
- Email email@example.com
To help us verify that it is you, please include:
- Your Membership Number (how to find this)
- The last 4 digits of the card which is due to expire (only the last four digits - never send us or anyone else the full number by email)
- Your postcode
- The last 4 digits of your National Insurance number
Other Ways to Access Your Money
While we work to get your new card to you, there are several options for withdrawing or accessing your money:
Moving Money to another Current Account
- If you have access to an account with another bank or building society, you can transfer your money and then use the debit card issued by them to withdraw cash or pay for items.
- You can transfer money from your Credit Union account to any UK bank account via our mobile app or online banking. In most cases, the money will arrive in minutes, 24 hours a day, 7 days a week.
- Add a New Payee in Online Banking
- Registering for Online Banking & Mobile App
- My Online Banking is Locked
Visit a Branch
Please make sure you bring ID along with your membership number (how to find this)
If you do not have access to another bank account, or are unable to travel to one of our branches for any reason, you may be able to use our Emergency Cash service. You can withdraw up to £500 per day using this service.