Understanding your Card Expiry Date
- Like all payment cards, your Mastercard debit card has an expiry date. This is shown on the front of your card in the format (MM/YY).
- Once the month shown has passed, your card will stop working, and you will no longer be able to use this card in shops or online.
Receiving Your New Card
- We'll send you a new card in the post several weeks before your old card expires. This will be sent to the home address listed on your account. Because of this, it is important you always let us know if you move addresses.
- Your new card may also come with a brand-new PIN. A letter telling you your new PIN will be sent via a separate letter to the same address. These two letters will usually arrive a few days apart.
- Please sign and activate your new card as soon as you get it, following the instructions in the letter which came with it.
- Your old card will stop working when its expiry date has passed, or as soon as you begin using your new card. You should securely dispose of your old card by cutting it up and throwing it away.
My Card Has Expired Already
Your card will continue to work all the way up to the last day of the month it was due to expire. After this date, your card will no longer work. If you try to make a payment in a shop or online, the payment is likely to fail or your card will be declined, even if there is enough money in your account.